These Terms and Conditions set out the basis on which Man And A Van Haringey provides domestic and commercial moving, transportation, collection, and related man and van services. By making a booking, requesting a quotation, or instructing us to carry out a job, the customer confirms that they have read, understood, and agreed to these terms. These conditions are designed to protect both parties and to create a clear service framework covering booking process, payments, cancellations, liability, waste handling, and the law that applies to the service.

In these terms, references to “we”, “us”, and “our” mean the service provider trading as Man and a Van Haringey. References to “you” and “the customer” mean the person or business requesting the service, including any person acting on their behalf. Unless otherwise agreed in writing, these terms apply to all bookings, whether arranged by phone, email, text, online form, or any other booking method. Where a separate written agreement exists, those specific terms may apply in addition to, or where permitted by law, instead of these terms.

We aim to provide a professional man with a van Haringey service with reasonable care and skill. However, it remains the customer’s responsibility to provide accurate information at every stage. If details about access, load size, item dimensions, parking, weight, floor level, timing, or special handling are incomplete or incorrect, the service may be delayed, revised, or rescheduled, and additional charges may apply. These terms are intended to be fair and reasonable and should be read alongside any written quotation or booking confirmation.

Booking process begins when the customer requests a quotation or service estimate. Any quotation given before inspection is based on the information supplied by the customer and may change if the actual job differs from the description. A booking is only confirmed once we have accepted the request and, where required, received a deposit, written approval, or other confirmation. We may decline a booking at our discretion, including where the work is unsafe, unlawful, outside our service scope, or beyond the vehicle capacity available on the date requested.

When making a booking for a Haringey man and van service, the customer must ensure that all relevant information is accurate and complete. This includes the collection and delivery addresses, dates, time windows, access conditions, number and type of items, and whether any items require dismantling, wrapping, lifting equipment, or more than one crew member. We may amend the price if the customer later requests changes, adds more items, increases the volume, or changes the collection or delivery point.

We may need to contact the customer before the job begins or while the job is ongoing. If the customer is unavailable and this prevents completion, waiting charges, re-attendance fees, or cancellation fees may apply. Man And A Van Haringey will use reasonable efforts to arrive within the agreed time slot, but all times are estimates unless a fixed time is expressly confirmed in writing. We are not liable for delays caused by traffic, weather, road closures, accidents, breakdowns, access restrictions, or events outside our reasonable control.

Payments must be made in full according to the quotation or booking confirmation, unless another arrangement has been agreed in writing. We may require a deposit to secure the job, especially for larger moves, same-day requests, weekend services, or work involving waste disposal. Unless stated otherwise, any deposit is non-refundable where the customer cancels outside the permitted cancellation window or where we have already incurred costs in preparing for the job. The remaining balance, if any, is due on completion of the service.

We accept the payment methods stated at the time of booking. Card payments, bank transfer, cash, or invoicing may be available depending on the nature of the work and any prior agreement. All charges are payable in pounds sterling. If payment is not made when due, we reserve the right to suspend further work, retain goods where lawful and necessary, or recover outstanding sums through lawful means. Any bank charges, failed payment fees, or collection costs reasonably incurred as a result of non-payment may be added to the amount owed.

Additional charges may apply where circumstances differ from the original booking. Examples include waiting time beyond the agreed allowance, extra loading or unloading distance, additional items, congestion or parking costs paid on the customer’s behalf, tolls, access difficulties, heavy or awkward items, or the need for additional labour. Man And A Van Haringey will normally notify the customer of extra charges as soon as reasonably practical. If the customer declines to pay for a required addition, we may refuse to proceed or complete only the originally agreed scope of work.

Cancellations must be made as early as possible. If the customer cancels with sufficient notice, a refund of any amount paid may be due, subject to any non-refundable deposit or expenses already incurred. The exact cancellation allowance may be stated in the booking confirmation. If the customer cancels after we have dispatched the vehicle, crew, or equipment, or after work has begun, the customer may be charged for the full or partial service, including reasonable travel time and preparatory costs.

If we have to cancel or postpone due to vehicle failure, staffing issues, safety concerns, legal restrictions, or events beyond our control, we will try to offer an alternative date or a refund of any prepaid amount for the cancelled portion. We are not responsible for indirect losses arising from cancellation, such as lost time, missed appointments, or third-party charges, except where required by law. Customers are encouraged to wait for written confirmation before making onward arrangements that depend on the service being completed at a specific time.

In some cases, a booking may be treated as cancelled by the customer even if no formal cancellation notice is given. This may occur where the customer is absent, refuses reasonable access, provides incorrect address details, fails to prepare the load, or makes the job unsafe or impossible to complete. In such circumstances, man and van Haringey reserves the right to charge for the time spent, vehicle deployment, and any reasonable costs already incurred. Any refund will be at our reasonable discretion and in line with applicable consumer law.

Liability is limited to the extent permitted by law. We will carry out the service with reasonable care and skill, and we will take reasonable steps to protect goods while loading, transporting, and unloading. However, unless otherwise agreed in writing, the customer is responsible for ensuring that items are adequately packed, labelled, and suitable for transport. Fragile, valuable, or irreplaceable items should be packed professionally and declared in advance if special handling is required.

We are not liable for loss or damage caused by pre-existing defects, poor packing, unsuitable packaging, inherent weakness, hidden faults, or items that are loose, unstable, or improperly secured by the customer. We are also not liable for damage caused by the customer’s failure to disclose information, provide safe access, or obtain any necessary permissions. Where we are legally responsible for direct loss or damage, our liability will usually be limited to the lower of the item’s repair value, replacement value, or the amount recoverable under any applicable insurance or legal cap.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under English law. Customers should ensure that pathways, stairwells, entrances, lifts, and loading areas are clear and safe. We may refuse to move items that appear unsafe, excessively heavy, illegally obtained, contaminated, infested, or likely to cause damage to property, vehicle, or persons.

Waste regulations are an important part of any removal or disposal service. Where we are asked to collect waste, the customer must accurately describe the items and must not present hazardous, illegal, or restricted waste unless this has been agreed in advance and can lawfully be carried. We will only transport and dispose of waste in accordance with applicable waste management law, environmental rules, and duty-of-care requirements. Customers must not use our service to dispose of waste that requires specialist treatment without prior approval.

If waste is collected as part of a man with a van Haringey job, the customer confirms that they have the right to hand over the waste and that it is not stolen, contaminated, or prohibited. We may request details about the origin and nature of the waste, and we may refuse to handle items that do not comply with legal requirements. Any waste transfer records, receipts, or documentation may be retained for compliance purposes. If items are misdescribed, additional handling or disposal fees may apply, and the customer may remain responsible for any resulting regulatory consequences.

Customers must not include items such as asbestos, chemicals, oils, paints, gas cylinders, clinical waste, batteries, pressurised containers, or electrical items requiring special processing unless expressly agreed and lawfully accepted. If such items are discovered after collection has started, we may stop the service, return the items at the customer’s expense, or arrange appropriate lawful disposal if possible. Any environmental or licensing obligations arising from the collection or disposal of waste must be complied with by both parties, and the customer agrees to cooperate with reasonable requests needed for legal compliance.

General service rules apply to all bookings. We may subcontract or assign the work to suitably qualified personnel where necessary, while remaining responsible for the service provided under these terms. The customer must ensure that any third parties involved in the move, such as landlords, building managers, neighbours, or security staff, are informed where necessary. If permits, parking suspension, or building access arrangements are required, the customer is responsible for obtaining them unless we agree in writing to do so on the customer’s behalf.

Any items left with us should be clearly identified by the customer. We will take reasonable care of property in our possession, but storage is not provided unless separately agreed. If items are left uncollected or refused after delivery, we may charge for storage, redelivery, or disposal where lawful and reasonable. We may also exercise a lien where permitted by law, meaning we may retain goods until outstanding sums are paid, provided this is lawful and proportionate.

We may update these terms from time to time to reflect changes in law, business practices, or service structure. The version in force at the time of booking will generally apply to that booking unless a later variation is expressly agreed. If any part of these terms is found to be invalid or unenforceable, the remainder will continue in full force. No failure or delay in enforcing a right under these terms shall mean that right has been waived.

Governing law and jurisdiction: these terms are governed by the laws of England and Wales. Any dispute arising from or connected with the service, the booking, the quotation, or these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless the customer has mandatory rights under consumer law that provide otherwise. If a dispute arises, both parties should first try to resolve it in good faith and by reasonable communication before taking formal action.

For consumers, nothing in these terms affects statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations where applicable, or any other legislation that cannot legally be excluded. For business customers, any additional or different terms must be agreed in writing and signed or otherwise clearly accepted by an authorised representative. By using the Man and a Van Haringey service, the customer confirms that they have authority to enter into the booking and to agree to these terms on their own behalf or on behalf of the relevant organisation.

These Terms and Conditions are intended to provide a clear and balanced framework for a reliable man and van Haringey service. They cover the essential matters that arise in transportation, moving, and waste collection work, while maintaining flexibility to reflect the practical realities of the job. If you require a service under different conditions, those changes must be agreed in writing before the booking is confirmed. Acceptance of a quotation, payment of a deposit, or instruction to proceed confirms acceptance of the terms set out above.