Terms and Conditions for Man And A Van Haringey

These terms and conditions set out the basis on which Man And A Van Haringey provides moving, transport, loading, unloading, and related van hire services to customers in the UK. By making a booking, you agree that these terms form part of the contract between you and us. They are written to be clear, fair, and practical, and they apply whether you are using a small domestic move service, a single-item transport booking, or a larger man with a van arrangement. If you do not agree with any part of these terms, you should not place a booking.

In these terms, “we”, “us”, and “our” refer to Man And A Van Haringey, and “you” or “the customer” refers to the person, business, or organisation placing the booking. A booking may be made for residential, commercial, or other lawful purposes, provided the goods and the task are suitable for the vehicle, staffing, and timing agreed. All services are provided subject to availability and acceptance of the job details supplied at the time of booking. Any variation to these terms must be agreed by us in writing.

These terms are intended to support transparent trading and to set expectations around the scope of service, timing, pricing, risk, and legal compliance. They should be read together with any quotation, booking confirmation, or written instruction issued by us. In the event of a conflict, any specific written agreement relating to your van and man service will take priority over these general terms, but only to the extent that the specific agreement clearly states otherwise.

Booking can be made by telephone, email, online enquiry form, or any other method we may offer from time to time. A booking is not confirmed until we have accepted the job details and, where required, received any deposit or advance payment. When you request a Man And A Van Haringey booking, you must provide accurate information including the collection and delivery addresses, access conditions, parking restrictions, item descriptions, estimated volume or weight, and any special handling requirements. Incorrect or incomplete information may affect the price, timing, equipment needed, or whether the service can be carried out safely.

Before we confirm the job, we may ask for photographs, dimensions, item lists, floor details, or other information needed to assess the work. We reserve the right to refuse a booking if the items are unsuitable, the access is unsafe, the load exceeds our capacity, the request is unlawful, or the service cannot reasonably be completed within the agreed time and resources. Any quotation given by us is based on the details provided by you and may be revised if those details change. A quote does not guarantee availability until confirmed.

If a booking involves multiple stops, storage handover, timed access, or third-party collection or delivery requirements, you must tell us in advance. We will use reasonable efforts to meet agreed time slots, but all times are estimates unless expressly stated otherwise. Delays may arise due to traffic, weather, vehicle issues, or circumstances beyond our control. We are not liable for consequential losses caused by minor timing changes where the service is still completed within a reasonable period.

Payment terms will be agreed at the time of booking or no later than the start of the job. We may require a deposit, part payment, or full prepayment depending on the size, nature, or urgency of the service. Unless stated otherwise, all prices are in pounds sterling and include only the services specified in the quotation. Any additional labour, extra mileage, waiting time, parking charges, congestion-related costs, tolls, or out-of-scope work may be charged separately. The customer is responsible for ensuring that any expected costs are understood before the booking begins.

Payment is due immediately on completion of the service unless we have agreed another arrangement in writing. We may accept cash, card, bank transfer, or another method we choose to offer, but we are not obliged to accept a particular payment type. If payment is not received when due, we may charge reasonable recovery costs and statutory interest where permitted by law. We may also suspend future services until all outstanding sums are paid in full. Discounts or promotional rates are valid only for the period and conditions stated at the time they are offered.

If the job is quoted on an hourly basis, the minimum charge, hourly increments, and any waiting time policy will apply as specified in the booking confirmation. Time begins when the vehicle and team arrive at the agreed location or otherwise as stated in the quote. Where fixed-price work is agreed, the price is based on the scope described and assumes that access, parking, and loading conditions are reasonably consistent with the information supplied. Additional charges may apply if the scope changes materially after arrival.

You may cancel or amend a booking by giving us notice as early as possible. Cancellations made more than 48 hours before the scheduled start time may not attract a fee, unless a deposit has already been stated as non-refundable or we have incurred specific costs on your behalf. Cancellations made within 48 hours of the booking may be charged in part or in full, depending on the notice given, the amount of work already arranged, and any loss we reasonably suffer as a result of the cancellation. Late cancellations may also affect the availability of future bookings.

If you wish to change the date, time, address, or scope of the service, we will try to accommodate the request, but any amendment is subject to availability and may result in a revised price. If we arrive and cannot complete the booking because access is blocked, the customer is absent, the goods are not ready, or the information provided was materially inaccurate, we may still charge a call-out fee, waiting time, or the full booked amount where appropriate. Please ensure that all items are packed and ready unless packing has been specifically included in the service.

The customer is responsible for making sure that all goods are lawful to transport, safely packed where necessary, and ready for handling. You must not include dangerous, prohibited, illegal, or undeclared items in any load. This includes, but is not limited to, explosives, firearms, controlled drugs, live animals, hazardous chemicals, and any item whose transport would breach the law or expose us to unreasonable risk. We may inspect loads at any stage and refuse to carry items that appear unsafe, unlisted, or unsuitable.

In addition, you must ensure that fragile, valuable, or sentimental items are clearly identified and adequately protected. Where you ask us to move furniture, electronics, artwork, or other delicate property, you accept responsibility for standard wear and tear, inadequate packaging, and pre-existing defects, unless loss or damage is caused by our proven negligence. We recommend that you retain appropriate insurance for goods in transit, especially where the total value of the items is significant.

Customers must ensure that reasonable parking and access are available at collection and delivery points. If permits, loading bays, lift access, or building permissions are required, it is your responsibility to arrange them unless we have agreed to do so. Any penalty charges, fines, or delays caused by your failure to secure suitable access may be added to the invoice where lawful. You must also be present, or ensure that an authorised representative is present, to give instructions and approve completion of the work where needed.

We reserve the right to stop work if continuing would create an unsafe situation, break the law, or materially exceed the agreed terms. In such cases, we may charge for the work completed and any reasonable costs already incurred. The customer must cooperate with our staff and treat them respectfully at all times. Abusive behaviour, threats, harassment, or attempts to force unsafe lifting may result in immediate termination of the service without refund.

We will exercise reasonable care and skill in providing our man with van and van removal services. However, our liability is limited to losses or damage that arise directly from our negligence or breach of contract. We are not responsible for indirect losses, including loss of earnings, loss of business, missed appointments, emotional distress, or any other consequential loss, except where such exclusion is not permitted by law. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.

We are not liable for damage caused by items that are already defective, poorly packed, overloaded, unstable, or difficult to handle because of their size, condition, or design. Our team may decline to move goods that cannot be lifted safely or that require specialist equipment not included in the booking. Where we agree to move an item that is especially heavy, bulky, or awkward, we may ask for additional help, suitable disassembly, or specific instructions before commencing. It is the customer’s responsibility to disclose anything that could affect safe handling.

Any claim for loss or damage must be notified to us as soon as reasonably possible and, in any event, within a reasonable time after the service is completed or the issue becomes apparent. You should provide photos, a description of the damage, and any relevant documentation. We may inspect the item and request evidence of value, condition, packaging, or repair estimates. If we accept liability, our remedy may be repair, replacement, or a monetary payment up to the fair market value of the damaged item, subject to the limits set out here.

Where goods are moved as part of a larger domestic or commercial relocation, the customer should ensure that any item requiring special insurance, specialist lifting, or disassembly is declared in advance. We are not responsible for items that are left behind, mislabelled, or not made available for collection at the agreed time. If you request that items be placed in a specific location and we comply, you accept responsibility for any resulting obstruction, instability, or damage caused by the chosen placement unless the placement itself was negligent.

Our service is limited to transport and associated handling only, unless additional services have been expressly agreed. We do not undertake legal title checks, property surveys, electrical testing, plumbing work, or any specialist installation unless separately contracted and permitted by law. Any advice given by our staff is informal and should not be relied upon as professional advice unless confirmed in writing by an authorised representative. The customer remains responsible for compliance with any landlord, building, lease, or management rules affecting the move.

We will not be liable for delays, non-performance, or damage caused by events outside our reasonable control, including adverse weather, road closures, accidents, fuel shortages, strikes, vandalism, theft by third parties, emergency service restrictions, or government action. If an event beyond our control prevents completion of the service, we may reschedule, continue when possible, or cancel the booking without liability for further loss, provided we take reasonable steps to inform you and reduce disruption.

Where our service includes waste removal, bulky item disposal, or clearance work, both parties must comply with UK waste regulations and duty of care requirements. We will only remove waste that has been agreed in advance and that we are legally permitted to transport. The customer must accurately describe the waste, including any electrical items, upholstered furniture, mixed waste, green waste, or materials requiring special handling. We may refuse any load that appears contaminated, hazardous, or misdescribed. You must not ask us to dispose of items unlawfully or at unauthorised locations.

For waste-related bookings, the customer remains responsible for declaring whether items are reusable, recyclable, or classed as controlled waste. If a waste transfer note, receipts, or other records are required by law, we may provide them where applicable, and you agree to supply any information reasonably needed to complete them. We may charge additional fees where a booking involves loading, segregation, tipping charges, or extra handling connected to lawful disposal. If prohibited waste is discovered, we may cancel the waste portion of the job immediately and recover our costs.

It is unlawful to fly-tip or to dispose of waste without proper authority, and we will not participate in any activity that breaches environmental law. We expect customers to cooperate with lawful disposal arrangements and to disclose any item that may contain hazardous components, batteries, fluids, asbestos, sharp materials, or other regulated substances. Any fines, penalties, or enforcement action arising from inaccurate declarations or unlawful instructions given by the customer will be the customer’s responsibility.

We may transport used items, office furniture, household goods, and similar materials provided they are lawful to carry and safe to handle. If items are being moved for reuse, donation, or resale, you are responsible for confirming that they are fit for transport and not contaminated. We reserve the right to use subcontractors or partner drivers where needed, provided the service remains consistent with the booking details and these terms. Any subcontractor will be expected to operate under comparable standards of care and legality.

Where a job includes disposal at a licensed site, any gate fees, load-based charges, or permit costs may be added to the final invoice if not already included. We may require you to be present at the point of collection if the contents need verification. If the load changes after collection due to undisclosed items or additional waste found on site, extra charges may apply. We encourage honest disclosure so that the service can be completed efficiently and in full compliance with the law.

These waste provisions are designed to protect both the customer and our business from illegal dumping, unsafe handling, and regulatory breaches. We may decline any waste-related booking that, in our judgment, creates compliance risk or exceeds the scope of lawful transport available through the service. Nothing in this section reduces your duty to act responsibly and lawfully when arranging clearance or disposal work.

We may update these terms from time to time to reflect changes in law, operational practice, or service arrangements. The version that applies to your booking is the version in force when your booking is confirmed, unless a later change is required by law. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. No failure by us to enforce a right will be treated as a waiver of that right.

Nothing in these terms creates a partnership, employment relationship, or agency relationship between us and the customer. The contract is between the customer and Man And A Van Haringey only, except where a subcontractor is clearly acting on our behalf for the purpose of fulfilling the agreed service. If you are booking on behalf of another person or organisation, you confirm that you have authority to do so and that the other party will comply with these terms.

The contract and any dispute or claim arising from it are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, unless mandatory legal rules provide otherwise. These terms are intended to be read in a commercial and practical way, consistent with consumer protection law where applicable. By proceeding with a booking, you acknowledge that you have read, understood, and agreed to these conditions for Man And A Van Haringey services.