Privacy Policy
Man and a Van Haringey Privacy Policy
This Privacy Policy explains how Man and a Van Haringey collects, uses, stores, and protects personal data for all customers and prospective customers in the Haringey area. It also describes your rights under the UK General Data Protection Regulation GDPR and related data protection laws, and how you can exercise those rights.
By using our services, making an enquiry, or otherwise providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy.
Who We Are and Scope of This Policy
Man and a Van Haringey is a local transport and removals service operating in the Haringey area. For the purposes of data protection law, we are the data controller for the personal data we process in connection with our services.
This Privacy Policy applies to all customers, potential customers, and individuals who contact or use Man and a Van Haringey services in the Haringey area, whether you contact us by phone, in person, via online forms, or through any other communication method.
Personal Data We Collect
We only collect personal data that is necessary to provide and manage our services. The types of personal data we may collect include:
Identification and contact details such as name, address, service address, billing address, and general location in Haringey, and any other contact information you choose to provide.
Booking and service details such as requested dates and times of moves, pick-up and drop-off locations, type and size of items to be moved, access information, special instructions, and any related notes needed to complete your job.
Payment and billing information such as the amount charged, payment method type, and billing history. Payment card details are usually processed directly by our payment service providers and are not stored by us, other than limited details necessary for accounting and identification of transactions.
Communication records such as enquiries, quotes, booking confirmations, feedback, complaints, and any correspondence you send to us in relation to our services.
Technical and usage information where applicable, such as basic device or browser information and logs of your interactions with our online forms or website, to the extent needed for security, analytics, and service improvement.
How We Collect Your Data
We may collect personal data from you directly when you request a quote, make a booking, use our services, or contact us with questions or feedback. We may also receive personal data about you from third parties who request services on your behalf, such as friends, family members, or businesses arranging a move for you, provided they have your permission to share that information.
Lawful Basis for Processing
We only process your personal data when we have a lawful basis to do so under GDPR. The main lawful bases we rely on are:
Contract: We process your personal data where it is necessary to enter into and perform a contract with you, for example to provide removals or transport services, manage bookings, and handle payments and invoices.
Legal obligation: We may process your data to comply with legal obligations, including accounting, tax, and record keeping requirements, or to respond to lawful requests from public authorities.
Legitimate interests: We may process your personal data where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms. These interests include managing and improving our services, keeping records of past jobs, ensuring the security of our systems, and handling queries and complaints.
Consent: In some cases, we may ask for your explicit consent to process your data for specific purposes, for example to send you certain types of marketing communications. Where you provide consent, you can withdraw it at any time.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide our services including arranging and completing removals and transport jobs, planning routes, allocating staff and vehicles, and ensuring that your items are collected and delivered as requested.
To manage customer relationships including responding to enquiries and quote requests, confirming bookings, contacting you with updates about your job, and managing any changes or cancellations.
To handle payments and administration including issuing invoices and receipts, processing payments via our payment processors, maintaining financial records, and performing internal accounting and audits.
To improve our services including analysing patterns in bookings and feedback, monitoring service quality, training staff, and enhancing the efficiency and safety of our operations.
To maintain security and prevent misuse including protecting our business, customers, and systems from fraud, misuse, or other unlawful activities, and ensuring our services are used appropriately.
To meet legal and regulatory obligations including retaining records for tax and accounting purposes and responding to lawful requests from authorities.
Data Retention
We keep your personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, including to meet legal, accounting, or reporting requirements.
In general, we retain booking, invoice, and related service records for a period required by applicable tax and accounting laws. Communication records and enquiry information may be kept for a period that allows us to respond to queries, handle disputes, and improve our services. When data is no longer needed, we will securely delete or anonymise it.
Data Sharing and Processors
We do not sell your personal data. We may share your data with trusted third parties who act as data processors and who provide services that support our operations. These may include:
Payment service providers that process card or electronic payments on our behalf.
IT and hosting providers that supply systems, storage, and support for our digital tools and records.
Professional advisers such as accountants or legal advisers for business management and compliance.
These processors are only permitted to process your personal data in accordance with our documented instructions and only for the purposes we specify. They are required to keep your data secure and to comply with applicable data protection laws.
We may also share personal data where necessary with public authorities, regulators, or law enforcement agencies if required by law or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
International Transfers
Where our service providers or systems involve transfers of personal data outside the United Kingdom, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent mechanisms recognised under data protection law, to protect your personal data.
How We Protect Your Data
We take appropriate technical and organisational measures to protect personal data from unauthorised access, alteration, disclosure, or destruction. These measures may include access controls, secure storage, staff training, and regular review of our security practices. While we strive to safeguard your personal data, no system can be guaranteed to be completely secure.
Your Data Protection Rights
Under GDPR and applicable UK data protection laws, you have certain rights in relation to your personal data. These include:
Right of access: You can request confirmation of whether we process your personal data and obtain a copy of that data.
Right to rectification: You can ask us to correct or update any inaccurate or incomplete personal data we hold about you.
Right to erasure: In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and there is no legal requirement to retain it.
Right to restriction: You can request that we restrict the processing of your personal data in certain situations, for example while we verify the accuracy of your data or consider an objection you have raised.
Right to object: You can object to our processing of your personal data where we rely on legitimate interests as our lawful basis, and we will stop the processing unless we have compelling legitimate grounds to continue.
Right to data portability: In some cases, you may request that we provide your personal data in a structured, commonly used, and machine-readable format, or transfer it to another controller where technically feasible.
Right to withdraw consent: Where we process your data based on your consent, you may withdraw that consent at any time. This will not affect the lawfulness of processing prior to withdrawal.
How to Exercise Your Rights
If you wish to exercise any of your data protection rights or have questions about how we handle your personal data, you can contact us using the usual contact methods you use when dealing with Man and a Van Haringey. To help us respond, please provide enough information to identify yourself and your relationship with us.
You also have the right to lodge a complaint with the relevant data protection authority if you are concerned about how we handle your personal data.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection practices. The updated version will apply from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
