Terms and Conditions
Man and a Van Haringey Service Terms and Conditions
These Terms and Conditions set out the basis on which Man and a Van Haringey provides removal and associated services to private and business customers within the United Kingdom. By placing a booking with us, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following words and expressions have the meanings set out below:
1.1 Company, we, us, our: Man and a Van Haringey, the provider of removal and associated services.
1.2 Customer, you, your: The individual, business, or organisation that makes the booking and is responsible for payment.
1.3 Services: Any removal, transport, loading, unloading, packing, storage, or related services that we agree to provide.
1.4 Vehicle: Any van or other vehicle used by us to provide the Services.
1.5 Service Area: The areas in which we operate, primarily within Haringey and surrounding districts, as well as wider local and regional moves within the UK, subject to prior agreement.
2. Scope of Services
2.1 We provide man and van removal services, including the loading, transport, and unloading of household goods, office equipment, and personal belongings, as agreed at the time of booking.
2.2 The specific Services provided will be detailed in your booking confirmation, including the number of personnel, vehicle size, expected duration, and any additional services such as packing or furniture assembly, if agreed.
2.3 We reserve the right to use subcontractors or additional vehicles where reasonably necessary to fulfil your booking. In such cases, we remain responsible for the proper performance of the Services.
3. Booking Process
3.1 Bookings may be made by the Customer via our online form or other agreed method of communication. A booking is only provisional until we confirm acceptance.
3.2 To make a booking, you must provide accurate and complete information, including:
(a) Collection and delivery addresses;
(b) Access details, including parking restrictions and floor levels;
(c) A description and quantity of items to be moved;
(d) Any fragile, heavy, or bulky items, such as pianos, safes, or large appliances;
(e) Your preferred dates and times.
3.3 We will provide a quotation based on the information supplied. Quotations may be given as fixed-price or hourly-rate, as stated in the booking confirmation.
3.4 A contract between you and us is formed when we issue written confirmation of your booking and, where applicable, when any required deposit has been paid.
3.5 If, on the day, the job differs significantly from the description given at booking, we reserve the right to adjust the price to reflect the additional time, labour, or equipment required or, in extreme cases, to decline to complete non-described work.
4. Prices and Payments
4.1 All prices are quoted in pounds sterling and, unless stated otherwise, are exclusive of any applicable taxes which will be added where required by law.
4.2 Pricing may be based on an hourly rate, a fixed rate for a specified job, or a combination of both, as detailed in your booking confirmation.
4.3 We may require a deposit to secure your booking. The amount of the deposit and the payment deadline will be confirmed at the time of booking.
4.4 Unless alternative arrangements are agreed in writing, the balance of the charges is payable immediately upon completion of the Services on the day of the move.
4.5 We accept payment by commonly used methods available at the time of booking. Any bank charges or fees arising from payment are your responsibility.
4.6 If payment is not made when due, we may:
(a) Charge interest on overdue amounts at the statutory rate until payment is received in full;
(b) Withhold delivery of goods until outstanding sums are paid;
(c) Take necessary steps to recover amounts owed, including legal action, the costs of which you will be liable for.
5. Cancellations and Amendments
5.1 If you wish to cancel or amend your booking, you must notify us as soon as possible.
5.2 If you cancel more than 7 days before the scheduled service date, any deposit paid may be refundable at our discretion, less any reasonable administrative costs.
5.3 If you cancel within 7 days but more than 48 hours before the scheduled service date, we reserve the right to retain part or all of the deposit, or charge a cancellation fee up to a reasonable proportion of the agreed price.
5.4 If you cancel within 48 hours of the scheduled service date, or fail to provide access on the day, we may charge up to 100 percent of the quoted price to cover our costs and loss of opportunity.
5.5 Any changes to the date, time, or scope of work are subject to our availability and may require a revised quotation. We are under no obligation to accommodate changes but will make reasonable efforts to do so.
6. Customer Responsibilities
6.1 You are responsible for ensuring that:
(a) All items to be moved are properly packed and ready for transport, unless we have agreed to provide packing services;
(b) Fragile or valuable items are clearly labelled and brought to our attention;
(c) Items are safe to handle and free from infestation, contamination, or hazardous substances;
(d) We have suitable access to the property, including parking arrangements and necessary permissions.
6.2 Where parking permits or special access permissions are required, it is your responsibility to obtain them in advance. Any parking fines or penalties incurred due to lack of suitable arrangements or incorrect instructions may be charged to you.
6.3 You must be present at the collection and delivery addresses or appoint a representative to act on your behalf. We are entitled to rely on the instructions given by you or your representative.
6.4 You must check the premises before departure to ensure that nothing has been left behind. We are not responsible for any items left on the premises that were not brought to our attention.
7. Items We Do Not Carry
7.1 We do not carry, and you must not present for removal or transport, any of the following without our prior written consent:
(a) Hazardous, explosive, or flammable materials, including gas cylinders and fuel;
(b) Illegal goods or substances;
(c) Live animals or plants that require special transport conditions;
(d) Cash, jewellery, precious metals, or other high-value items;
(e) Perishable goods requiring refrigeration or special handling.
7.2 If such items are transported without our knowledge, we will not be liable for any loss, damage, delay, or penalties arising from them, and you will be responsible for any resulting loss, damage, or costs incurred by us.
8. Liability and Limitations
8.1 We will exercise reasonable care and skill in providing the Services. Our liability for loss or damage to goods or property is subject to the limitations set out in this clause.
8.2 We are not liable for:
(a) Normal wear and tear, or minor marks and scuffs to items that occur despite reasonable care;
(b) Loss or damage to items that are inadequately packed by you or a third party;
(c) Loss or damage caused by inherent defects, deterioration, or fragility of items;
(d) Loss or damage arising from your failure to disclose information about the nature, condition, or value of goods.
8.3 Where we are found liable for loss or damage to goods, our liability will be limited to a reasonable repair or replacement cost, up to a maximum per item or per job, as may be specified in your quotation or otherwise subject to applicable law.
8.4 We are not liable for any indirect or consequential losses, including loss of profit, loss of business, or loss of opportunity arising out of or in connection with the Services, whether in contract, tort, or otherwise.
8.5 We will not be liable for delays or failures in performance caused by events beyond our reasonable control, including severe weather, road closures, accidents, breakdowns, or public transport disruptions. In such cases, we will make reasonable efforts to reschedule or complete the move as soon as practicable.
9. Insurance
9.1 We maintain appropriate insurance cover for our operations in accordance with UK requirements, including public liability insurance. Details of cover can be provided on request.
9.2 It is your responsibility to arrange any additional insurance for high-value items or for cover beyond our standard limits, if desired.
10. Waste and Disposal Regulations
10.1 We comply with relevant UK waste and environmental regulations when disposing of unwanted items on your behalf.
10.2 We will only remove waste or items for disposal if this has been specifically agreed in advance. Additional charges may apply for disposal services, which will be quoted before the work is carried out.
10.3 We do not handle or dispose of hazardous or regulated waste, including chemicals, asbestos, medical waste, or electrical items requiring specialist treatment, unless expressly agreed and arranged through licensed channels.
10.4 Where we agree to remove items for disposal, ownership of those items transfers to us at the point of collection. We will choose an appropriate method of reuse, recycling, or disposal in line with legal requirements and practical considerations.
11. Access, Parking, and Property Damage
11.1 You must ensure that we have safe and reasonable access to both collection and delivery locations, including adequate parking for our vehicle.
11.2 We are not liable for damage to driveways, lawns, or other surfaces if we are required to park or manoeuvre our vehicle off the public highway at your request or with your consent.
11.3 We will take reasonable care to avoid damage to walls, floors, and fixtures when moving bulky items. However, where access is tight or movement is particularly difficult, we may advise you of the risk and, if you instruct us to proceed, you accept responsibility for any resulting damage that could not reasonably have been avoided.
12. Complaints and Claims
12.1 If you have any concerns during the move, you should raise them with our team as soon as possible so that we can attempt to resolve them immediately.
12.2 Any claim for loss or damage must be notified to us in writing as soon as reasonably practicable and in any event within a reasonable period after completion of the Services, with supporting details and evidence where possible.
12.3 Failure to notify us within a reasonable time may affect our ability to investigate and may reduce or extinguish any liability we might have, except where such limitation would be contrary to applicable law.
13. Data Protection and Privacy
13.1 We will use your personal information solely for the purposes of managing your booking, providing the Services, handling payments, and, where applicable, sending you information about our services that may be of interest, in accordance with UK data protection laws.
13.2 We will not sell your personal data to third parties. We may share information with our staff, subcontractors, or service providers only to the extent necessary to deliver the Services or comply with our legal obligations.
14. Termination
14.1 We may terminate the contract or suspend the Services immediately if:
(a) You fail to make payment when due;
(b) You materially breach these Terms and Conditions;
(c) We reasonably believe that continuing the Services would be unsafe, unlawful, or expose us to unreasonable risk.
14.2 In the event of termination due to your breach, you may be liable for any losses or costs incurred by us as a result.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, subject to any rights you may have as a consumer to bring proceedings in your local jurisdiction.
16. General Provisions
16.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
16.2 No failure or delay by us in exercising any right or remedy shall constitute a waiver of that or any other right or remedy.
16.3 These Terms and Conditions, together with your booking confirmation and any written variations agreed by us, constitute the entire agreement between you and us regarding the Services, and supersede any prior understandings or agreements.
16.4 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract with us.
